Frequently Asked Questions

Here you will find answers to the most common questions about ordering, shipping and much more. Is your question not listed? Feel free to contact us directly!

Shipping

How long does it take to ship?

We will ship your order in an environmentally friendly manner within 1-2 days, excluding weekends and holidays. You will therefore usually receive your order within 5 - 10 working days.

How much does shipping cost?

Shipping is currently free for orders over 30 €.

Which countries do you ship to?

We deliver to all countries worldwide.

Order

How do I redeem my discount code?

In our online shop you can enter your voucher code by clicking on the option "Enter discount code" under the total price in the "CHECKOUT" step. You can enter your code there.

How do I cancel my order?

If you would like to cancel your order, please contact our customer service using the contact form. Be sure to include “cancellation” and your order number in the subject line.

If your order is already in the shipping process, cancellation is unfortunately no longer possible. In this case, the order will be shipped.

Delivery Status

To view the current status of your order, you can use shipment tracking.

If you have not yet received a tracking number, your order is still being prepared for shipping.

Please note that orders containing multiple items may be shipped in separate shipments, resulting in different tracking numbers.

Payment

Which payment methods can I use?

You can choose between different payment options:

- Credit card
- Paypal
- Amazon Pay
- Direct Bank Transfer
- Klarna (payment on account)
- Google Pay
- Apple Pay
- iDEAL
- eps

Can multiple discount codes be combined?

No, this is usually not possible. An exception to this are products that are already discounted in the shop, to which additional discount codes can be applied.

Are my payment details secure on this website?

We have taken the following measures to secure sensitive payment data:

Your online transaction is secured with the highest level of transaction security. Our store uses SSL encryption technology to protect your card details while they are safely transmitted via SSL directly to a secure electronic vault for payment processing.

Returns & Exchanges

My items are defective / I received the wrong item

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How long does it take to receive my refund?

Refunds are usually processed within 14 days of the return shipment arriving at our warehouse.

Can I make an exchange?

Unfortunately, exchanges are generally not possible.

How can I return my package?

Please use the following instructions to return your package:

return instructions

Do you have any further questions?

We are available for you on weekdays between 9:00 a.m. and 6:00 p.m. and will respond to you as quickly as possible.

Free shipping from 30 €

For orders over 30 €, delivery is currently free for all products.

30-day return policy

Want to test it easily and risk-free? No problem. Benefit from our extended 30-day return policy.

High-quality premium comfort

When manufacturing our products, we rely on high quality and well-known standards such as OEKO-TEX®.